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Across the globe, digital commerce transaction growth has pushed past the prior boundaries. As an example, the COVID-19 pandemic has fueled a widespread increase in contactless payment limits around the world. There are several important examples of this phenomenon in action.

In April 2020, the UK increased its contactless payment limit from £30 ($41.73) to £45 ($62.60). The UK government then announced plans to increase the limit again, to £100 ($139.11), which took effect in March 2021, but will require a transition period throughout the year.

In March 2020, Germany agreed to increase its contactless payments limit from €25 ($30.14)…


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Across the globe, CIOs and CTOs will assess the potential benefits of distributed ledger technology applications that are empowered by purpose-built peer-to-peer networks. To date, the adoption and development of blockchain solutions have been somewhat problematic, due to a variety of complex challenges.

Regardless, organizations are forecast to spend nearly $6.6 billion on blockchain solutions this year — that’s an increase of more than 50 percent compared to 2020. …


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In today’s economy, broadband internet access is an essential enabler for users of online government services and active participants of commercial eCommerce applications. While people in most urban settings may have access to affordable offerings, that’s typically not true for many rural residents.

There’s a significant need in most remote locations for high-speed internet connectivity. Demand for internet access via broadband services over both fixed and mobile networks has increased dramatically. Yet, despite telecom network expansions and upgrades, it’s estimated that only half of the households worldwide currently have access to fixed broadband services.

With the rollout of Low Earth…


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Enterprise CIOs crave practical insights and guidance to help them drive digital business transformation projects. They’ve been tasked to develop comprehensive IT investment strategies across hardware, software, professional services, and telecom networks. That, in turn, drives IT vendor revenue growth.

Worldwide IT spending is projected to total $4.1 trillion in 2021 — that’s an increase of 8.4 percent from 2020, according to the latest worldwide market study by Gartner.

The source of funds for new digital business initiatives will more frequently come from groups outside the traditional IT organization and charged as a cost of revenue, or cost of goods…


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After many years of exploring the possibilities, I still enjoy the challenge of mastering the most effective approaches to a complex business technology sales scenario.

Back in 2001, I was given the opportunity of a lifetime; define the prototype characteristics for a software application that would enable inexperienced front-line sellers working at tier-one Telecom Service Providers to be guided through a complex B2B sales process.

During many months of ethnographic research and analysis, I explored the needs and wants of both sellers and their sales managers. My goal: define superior sales effectiveness.

How to Apply a Contextual Experience-Base

My situation analysis included an assessment of the…


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The COVID-19 pandemic has been a growth driver for the transformation of remittance services, partly due to the closure of traditional money transfer agent locations as part of numerous national market lockdowns.

Many of the major domestic and international remittance providers — both those with physical branches and agent networks — and digital-only players have posted significant growth in their online customer base during 2020.

In contrast, consumer cash transactions fell sharply in 2020. Although there may be a return to cash-use post-pandemic, digital remittance use will likely become a permanent trend in customer behavior.

Online Instant Payments Market Development


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Given the realities of the current Global Networked Economy environment, why do so many business leaders report wanting a ‘return to normal’ ASAP? That’s very puzzling to me.

As an example, changes within the commercial procurement arena demand radical new thinking.

Forrester’s “2021 B2B Buying Study”, with more than 950 respondents from around the world, reveals significant changes in business-to-business buying behavior. Their study findings show how buyers navigated the transition of remote working, due to the global COVID-19 pandemic, while seeking information about vendors and their offerings — long before making a purchase.

With most B2B buyers working remotely…


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Modern business communication and collaboration solutions are an essential platform for a distributed workforce. The global COVID-19 pandemic has brought these platforms to the forefront of digital transformation. Together, they’ll form a foundation for many ‘digital workspace’ deployments.

These multifaceted offerings aren’t deployed because they’re the best technology. They’re used to drive meaningful advances in employee productivity, agility, and flexibility that are proven to help achieve desired business outcomes.

The Unified Communications & Collaboration (UC&C) market grew 29.2 percent year-over-year and 7.1 percent quarter-over-quarter to reach $13.1 …


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Next-gen mobile technology is being deployed globally, and cloud-native apps on fifth-generation (5G) networks will drive advances within the IT security industry. According to the latest worldwide market study by ABI Research, 5G network security will be a $9 billion enterprise market opportunity in 2025.

The deployment of cloud edge computing infrastructure and network-function virtualization (NFV), plus API-driven platforms, and the isolation capabilities of network slices provide significant growth opportunities for new offerings.

Both security software and services will be in demand from large enterprises seeking to leverage Massive Machine-Type Communications (mMTC), and Ultra-Reliable Low Latency Communication (URLLC) technologies.

5G…


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Okay, I’ll just say it. I don’t foresee a return to normal or a next-normal. Here’s what I do see. More new hybrid technology application models, combined with open innovation and better digital transformation. Besides, as organizations contemplate various permutations of remote workforce policies, senior executives will reconsider their location and office requirements.

A most likely scenario for many organizations will be abnormal, given prior models. Much better than before.

According to the latest Gartner study [1], 72 percent of CFOs anticipate that their corporate real estate footprint will decrease over the next two years. But the big decisions go…

David H. Deans

Technology, Media, Telecom analyst, consultant, columnist

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