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Mobile communication channels are important for many enterprises that connect with customers, and new service providers have emerged that offer a comprehensive platform to enable the management of this ongoing interaction.

These are the Communication Platform-as-a-Service (CPaaS) providers. Industry analysts define a CPaaS platform as a solution that enables an organization to communicate with clients via multiple outbound online and mobile channels via a singular platform.

There are a number of services that can be considered part of CPaaS platforms, including messaging technologies such as Short Message Service (SMS), Rich Communication Service (RCS) and Over the Top (OTT) messaging applications…


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Cloud computing infrastructure is moving out to the edge of enterprise networks as more organizations explore ways to re-engineer their architecture in support of new and emerging information technology (IT) use cases.

Managed cloud edge services will become a high-growth market as enterprises look for low-latency edge services to address process efficiencies, support new applications, comply with data sovereignty, and deal with IT security threats.

According to the latest global market study by International Data Corporation (IDC), worldwide revenues for managed edge services will reach $445.3 million in 2021 — that’s an increase of 43.5 percent over 2020. Over the…


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The retail and wholesale back-office infrastructure market is being transformed by technology. The warehousing industry has accelerated automation efforts due to the increased order volume and labor shortages driven by the global pandemic.

In addition to technology solutions such as handheld devices with enhanced capabilities, autonomous, collaborative, and mobile robots are proving to be the fastest-growing productivity-enhancing solution in the warehouse workspace.

Commercial Robotics Market Development

According to the latest worldwide market study by ABI Research, global commercial robot revenue in warehouses will have a Compounded Annual Growth Rate (CAGR) of over 23 percent from 2021 to 2030 and exceed…


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New research uncovers growing momentum for the “Great Resignation” phenomenon. As employers implement their forward-looking strategies, including decisions around hybrid work and increased flexibility, a gap is emerging between executive and employee perceptions, according to the latest market study by Gartner.

“We examined the key areas crucial to planning for the future employee experience and discovered significant dissonance between employee and executive sentiment across all,” said Alexia Cambon, director at Gartner. “If left unaddressed, this division may lead to a critical failure to build trust and employee buy-in for future of work plans.”

Flexible Work Market Development

The Gartner survey…


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Fifth-generation (5G) wireless cellular technology is now being deployed by mobile network operators across the globe. Previous generations were developed with a consumer-oriented mobility focus. In contrast, 5G will enable numerous commercial use cases in the enterprise via fixed broadband access.

5G networks will also deliver high bandwidth and low latency data infrastructure for the next generation of mobile communications and developments in the Internet of Things (IoT) — including applications like smart cities and autonomous vehicles.

5G Network Market Development

According to the latest worldwide market study by Juniper Research, the total number of 5G connections will reach 3.2…


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Across the globe, more leaders seek actionable insight from the customer data they’ve stored in huge data lakes. Worldwide spending on big data and business analytics (BDA) solutions is forecast to reach $215.7 billion in 2021 — that’s an increase of 10.1 percent over 2020, according to the latest worldwide market study by International Data Corporation (IDC).

Moreover, BDA technology investment will likely gain momentum over the next five years as the global economy recovers from the COVID-19 pandemic. The compound annual growth rate (CAGR) for global BDA spending over the 2021–2025 forecast period will be 12.8 percent.

Big Data…


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High-speed internet access from home is essential to participate in the Global Networked Economy. The worldwide residential broadband service market reached a subscriber base of over 1.1 billion users in 2020 — that’s a 4 percent increase from the previous year. Clearly, the COVID-19 pandemic accelerated demand for broadband connectivity.

The need for high-capacity residential broadband will remain, even post-pandemic. According to the latest worldwide market study by ABI Research, 5G Fixed Wireless Access (FWA) will be the fastest-growing residential broadband segment to increase at a CAGR of 71 percent, exceeding 58 million subscribers in 2026.

Remote working, online learning…


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CEOs and Line of Business (LoB) leaders seek the fastest path to meaningful digital transformation advancement. Meanwhile, investment trends in cloud computing infrastructure continue to expand the capabilities, accelerating growth across all segments within the public cloud services market.

According to the latest worldwide market study by Gartner, the four key trends are cloud ubiquity, regional cloud ecosystems, sustainability or carbon-intelligent cloud, and automated programmable cloud infrastructure.

“The economic, organizational and societal impact of the pandemic will continue to serve as a catalyst for digital innovation and adoption of cloud services,” said Henrique Cecci, senior research director at Gartner. …


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The COVID-19 pandemic accelerated the adoption of IT solutions in healthcare. In particular, more people have accepted teleconsultations with healthcare providers — including medical diagnoses performed through mobile apps and/or videoconferences.

For more than a year, people were unable to access healthcare resources onsite due to either their virus vulnerability or because lockdown restrictions meant that they were unable to leave their homes.

Numerous governments responded to the closure of healthcare facilities by loosening previous regulatory restrictions on the practice of telemedicine and online teleconsultations.

Telemedicine Services Market Development

According to the latest worldwide market study by Juniper Research, the…


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The global pandemic changed how organizations provide information technology (IT) solutions for their knowledge worker and front-line employees that require access to software applications while working from home. It also accelerated the delivery of online education.

To ensure access to those distributed IT use cases, traditional desktop and notebook PCs coexist with media tablets, Chromebooks, and a variety of smartphone devices. This device diversity also created the demand for better management.

The second quarter of 2021 (2Q21) was another strong quarter for both Chromebooks and media tablets with both device categories recording growth despite a challenging year-over-year comparison.

Unified Endpoint…

David H. Deans

Technology, Media, Telecom analyst, consultant, columnist

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