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The Chief Information Security Officer (CISO) role has gained new importance, due to increased cyber threats. Moreover, the COVID-19 pandemic has had a significant impact on security-related IT investment in Europe, which will continue to grow rapidly in 2021.

During the pandemic, organizations have been re-architecting their IT security perimeters to protect operations and critical data. The pandemic, and measures to curb it with remote working, have pushed the enterprise network outwards and heightened the risk for CISOs.

According to the latest worldwide market study by International Data Corporation (IDC), overall investment in IT security within Europe is projected to…


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The global COVID-19 pandemic has accelerated changes in many industries. One of the most impacted was the pharmaceutical sector that had to reimagine business processes and rapidly adopt new technologies. It’s yet another example where applying cloud computing had become a strategic imperative.

Today, next-generation pharma concepts are fueling ongoing innovation. In particular, the industry’s unique characteristics are driving investments in Digital Transformation by forward-looking pharmaceutical manufacturers.

According to the latest worldwide market study by ABI Research, digital factory revenue will top $4.5 billion in 2030 with spending by pharma manufacturers on data analytics forecast to grow by a 27…


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Across the globe, savvy government leaders within developed nations are investing in much-needed infrastructure for the 21st Century. In many cases, that will include a variety of new technologies that will be required to effectively participate in the Global Networked Economy.

As an example, according to “ The American Jobs Plan” fact sheet: Generations ago, the federal government recognized that without affordable access to electricity, Americans couldn’t fully participate in modern society and the modern economy.

“With the 1936 Rural Electrification Act, the federal government made a historic investment in bringing electricity to nearly every home and farm in America…


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The emerging concept of regulatory technology (Regtech) has taken on new importance within the financial services ecosystem and beyond. During the COVID-19 pandemic, regulatory compliance has become more complicated. Today, Regtech is a highly dynamic and rapidly evolving market.

Regtech solutions will also become important within commercial areas other than financial services, as more regulated vertical industries seek to ease their government oversight compliance burdens.

Meanwhile, digital onboarding and how to ‘onboard remotely’ in a safe, user-friendly way that respects Know Your Customer (KYC) regulations has become of critical importance during the global pandemic.

Global Regtech Market Development

According to…


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Like so many other innovators across the globe, forward-thinking organizations in the Asia-Pacific region are reinventing themselves with a goal to fuel renewed digital business growth. As economic activities return to pre-COVID pandemic levels, these savvy leaders are building technology-enabled business models.

Cloud computing has emerged as the core foundation of this renewed business technology focus, leading to Asia-Pacific public cloud services spending growth of over 38 percent to $36.4 billion in 2020, according to the latest market study by International Data Corporation (IDC).

“Cloud services have addressed more than cost management challenges during the COVID-19 pandemic. Cloud services and…


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Both telecom service providers and large enterprises from different vertical industries are driving significant growth of private mobile network deployments within Australia, China, Japan, New Zealand, South Korea, and Singapore, according to the latest market study by ABI Research.

Together they will create a $7 billion market opportunity by 2025 within the Asia-Pacific region — accounting for more than 65 percent of global private network revenues. By 2030, developed markets in North America and Europe will account for more than $16 billion — representing 25 percent of global private network revenues.

“These findings show the great regional variability that we…


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The ‘future of work’ for call center or contact center employees will include more ‘flexible working’ location options. Seventy percent of customer service and support employees want to continue to work from home (WFH) at least once a week after the pandemic ends, according to the latest market study by Gartner.

In September 2020, Gartner surveyed 5,000 employees, including 550 customer service professionals, and found that service employees who traditionally did not have many opportunities to WFH are now used to it and like it, and they wish to continue in some capacity once the pandemic is over.

This is…


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Leading the way forward, fintech vendors have offered a variety of digital payment solutions across regional financial service markets. Plus, due in part to the disruptive COVID-19 global pandemic, and the move away from cash-dependent payment methods, digital wallets are now gaining broad adoption.

According to the latest worldwide market study by Juniper Research, the number of unique digital wallet users will exceed 4.4 billion globally in 2025 — rising from an estimated 2.6 billion in 2020.

Juniper analysts found that mobile phone wallets are driving this impressive 70 percent growth, as fintech mobile app payments rapidly scale across geographical…


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The global market for intelligent business technology solutions continues to evolve, as more CIOs and CTOs seek ways to automate routine tasks and associated business processes. The solutions have gained momentum in the marketplace as offerings matured and became mainstream across many industries.

Worldwide revenues for the artificial intelligence (AI) market — including software, hardware, and services — are forecast to grow 16.4 percent year-over-year in 2021 to $327.5 billion, according to the latest worldwide market study by International Data Corporation (IDC).

Artificial Intelligence Solutions Market Development

By 2024, the market is expected to break the $500 billion mark with…


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Enterprise IT Security investment in critical infrastructure has been consistent over the last 12 months, regardless of huge disruptions from the global Covid-19 pandemic. The resulting effect has been mostly in increased demand for secure ‘remote working’ connectivity.

Cybersecurity spending announced by governments has not really changed significantly, with most maintaining similar funding planned in previous years and an average year-on-year growth rate between 5 percent and 10 percent.

According to the latest worldwide market study by ABI Research, cybersecurity spending for critical infrastructure (CI) will increase by $9 billion over the next year to reach $105.99 billion in 2021.

David H. Deans

Technology, Media, Telecom analyst, consultant, columnist

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